Question 1

What are the exact dimensions of this roller shade?

Accepted Answer

This roller shade is sized for a 28.5" wide by 24" tall window opening (28.5" x 24"). Roller shades use window measurements only — enter your opening size with no deductions. The fascia is built ⅛" narrower than the width you enter, and the shade fabric fits inside the valance.

Question 2

How do I order the 28.5" x 24" size?

Accepted Answer

Open the product builder with your 28.5" x 24" window opening pre-filled. Choose your fabric, fascia color, and options, then add to cart. Configurator link: /roller-shades?width=28.5&height=24&configure=1.

Question 3

Where are your roller shades made?

Accepted Answer

Roller shades are assembled in Texas, USA. Fabric and components are imported; each shade is cut and built to your exact window measurements rather than sold in fixed stock sizes.

Question 4

Can roller shades be cut to size?

Accepted Answer

Yes — every roller shade is made to your exact window measurements rather than sold in fixed stock sizes like big-box stores. Enter your window opening width and height and we build the shade and fascia to fit. See /roller-shades/cut-to-size for a live cut-to-size quote and how exact fit compares to stock sizes.

Question 5

What warranty is included with roller shades?

Accepted Answer

Our roller shades include a five-year warranty covering manufacturing defects for the roller mechanism, fabric bonding, and hardware under normal residential use.

Question 6

Can I return custom roller shades?

Accepted Answer

Roller shades are custom made to fit your window opening measurements and are covered by our 90-day return policy. See /returns for full terms.

Question 7

How do I measure for roller shades?

Accepted Answer

Roller shades use window measurements only. Measure the width and height of your window opening and enter those numbers with no deductions. The fascia is built ⅛" narrower than the width you enter, and the shade fabric fits inside the valance.

Question 8

What is the difference between light filtering and blackout?

Accepted Answer

Green 2000 and Green 3000 are light-filtering fabrics that diffuse daylight while preserving privacy. Blackout fabrics block virtually all incoming light for bedrooms, theaters, or shift-worker rooms.

Question 9

What is the difference between Green 2000 and Green 3000?

Accepted Answer

Both are light-filtering roller fabrics in 1% and 3% opacity options. Green 2000 has same-color backing — the fabric color you choose shows on both the room side and the street-facing roll. Green 3000 has white backing — your room-side color faces in, while the roll presents a clean white exterior from outside. Many homeowners pick Green 3000 for front-facing living rooms and Green 2000 for bedrooms or secondary rooms where matching inside-and-out color is preferred.

Question 10

Is shipping free on roller shades?

Accepted Answer

Standard roller shades 80 inches wide or less ship free nationwide. Widths over 80 inches include a $500 freight allowance built into the online price so you can checkout without a separate quote — see our wide width roller shade guide for details.

28.5" × 24" Roller Shades

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